VCA Client Services Representative

ID
2017-1609
Category
Administrative/Clerical

Overview

Antech Diagnostics, the largest exclusively commercial veterinary diagnostic laboratory in the nation, is in search of a Customer Service Representative working out of our Santa Monica office and reporting directly to Director, National Accounts

 

As part of the VCA Family, which operates the largest network of freestanding, full-service animal hospitals in the nation, Antech Diagnostics delivers state of the art testing and consulting services to practicing veterinarians.  Our diagnostic spectrum of tests in areas of chemistry, pathology, endocrinology, serology, hematology, and microbiology enhance the veterinarians ability to detect, diagnose, evaluate and prevent disease and other conditions affecting animals.

Responsibilities

Antech Diagnostics is looking for great Customer Service Representative that can provide superior customer service and support to our VCA hospitals and clientele.  Candidates must possess excellent phone skills, project a pleasant tone regardless of the nature of the call, as well as exhibit empathy towards our consumer base.  The ideal candidate is someone who is always looking to go above and beyond general job expectations in an attempt to provide our customer with the best possible service experience. 

Qualifications

  • High School Diploma or equivalent
  • Prior experience in veterinary field is a plus
  • 2+ years of customer service experience
  • 2+ years experience as a veterinary technician, laboratory technician or medical assistant experience
  • Organized with ability to multi-task in a fast paced environment
  • Strong interpersonal, organizational, negotiation and problem solving skills
  • Excellent verbal and written communication skills
  • Handle an average of no less than 6 calls per hour
  • Proficient with Microsoft Office products (Word, Excel and PowerPoint)

 

We are a rapidly growing, stable company with excellent advancement opportunity. Medical, dental and vision benefits, plus 401(k) plan and employee pet health benefits available, too!

 

If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you!

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