• Lead Client Services Representative

    Client Service/Support
  • Overview

    Antech Diagnostics, the largest exclusively commercial veterinary diagnostic laboratory in the nation, is in search of a Lead Client Services Representative working out of our Fountain Valley laboratory and reporting directly to the Director of Client Services/Lab Coordinators.


    As part of the VCA Family, which operates the largest network of freestanding, full-service animal hospitals in the nation, Antech Diagnostics delivers state of the art testing and consulting services to practicing veterinarians.  Our diagnostic spectrum of tests in the areas of chemistry, pathology, endocrinology, serology, hematology, and microbiology enhance veterinarians’ ability to detect, diagnose, evaluate and prevent disease and other conditions affecting animals.


    Antech Diagnostics is looking for a great Client Services Team Lead that can help oversee the daily proceedings of the entire department, as well as contribute to improving protocols within the department and the lab.  The Team Lead must be able to perform all tasks required of an Administrative and CSR agent.  Excellent communication skills and the ability to foster a team like environment are crucial for this role.  The ideal candidate is someone who has the ability is able to problem solve independently as well as facilitate resolution to cases that their team members might encounter throughout the workday. 

    • Acts as customer relations interface between customers and the reference laboratories.
    • Answering customer questions and resolving issues, engaging other Company resources as appropriate, such as providing lab test results, coordinating follow-up tests on samples, clarifying test results, and other issues.
    • Researches questions and ensures ongoing customer satisfaction.


    • Bachelor's Degree preferred
    • Minimum 3 years experience as a veterinary technician, laboratory technician or medical assistant 
    • Management and/or supervisor background preferred
    • Organized with ability to multi-task in a fast paced environment
    • Strong interpersonal, organizational, negotiation and problem solving skills
    • Excellent verbal and written communication skills
    • Flexibility with work schedule
    • Proficient with Microsoft Office products (Word, Excel and PowerPoint)

    We are a rapidly growing, stable company with excellent advancement opportunity. Medical, dental and vision benefits, plus 401(k) plan and employee pet health benefits available, too!


    If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you!


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