Customer Support Representative

Antech Diagnostics, the largest exclusively commercial veterinary diagnostic laboratory in the nation, is in search of Client Services Representatives working out of our Fountain Valley, CA support office and reporting directly to the Director of Client Services.

As part of the VCA Family, which operates the largest network of freestanding, full-service animal hospitals in the nation, Antech Diagnostics delivers state of the art testing and consulting services to practicing veterinarians.  Our diagnostic spectrum of tests in the areas of chemistry, pathology, endocrinology, serology, hematology, and microbiology enhance veterinarians’ ability to detect, diagnose, evaluate and prevent disease and other conditions affecting animals.

Antech Diagnostics is looking for great Client Service Representatives that can provide superior customer service and support to our clientele.  If you work in a call center and would like to use your skills to help improve the lives of companion animals this position is for you! Candidates must possess excellent phone skills, project a pleasant tone regardless of the nature of the call, as well as exhibit empathy towards our consumer base.  The ideal candidate is someone who is always looking to go above and beyond general job expectations in an attempt to provide our customers with the best possible service experience. 

• Acts as customer relations interface between customers and the reference laboratories.
• Answering customer questions and resolving issues, engaging other Company resources as appropriate, such as providing lab test results, coordinating follow-up tests on samples, clarifying test results, and other issues.
• Researches questions and ensures ongoing customer satisfaction.

• High School Diploma or equivalent
• Minimum 1 year call center, customer service, medical and/or laboratory experience
• Experience as a veterinary assistant/technician, laboratory technician or medical assistant a plus
• Organized with ability to multi-task in a fast paced environment
• Strong interpersonal, organizational, negotiation and problem solving skills
• Excellent verbal and written communication skills
• Handle an average of no less than 18 calls per hour
• Flexibility with work schedule
• Proficient with Microsoft Office products (Word, Excel and PowerPoint)

We are a rapidly growing, stable company with excellent advancement opportunity. Medical, dental and vision benefits, plus 401(k) plan and employee pet health benefits available, too!

If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you!