The Customer Support Engineer, Associate handles service and technical issues related to Sound products. This individual utilizes strong customer service paired with a methodical troubleshooting approach to work through a problem. This position requires logical and careful dissection of problem descriptions, asks questions and can guide customers of all levels through troubleshooting steps when connected remotely or blind (no remote connection). In addition, this individual functions well in a fast paced environment with good case management and call management skills. A critical part of this role is to deliver outstanding customer service and maintain high customer satisfaction.
Work Experience Requirements