Antech Diagnostics

Technical Support

ID 2021-4345

Overview

 

Antech New Logo

Aniamal Picture for Job Posting

 

For more than 30 years, Antech Diagnostics has been the hallmark of the veterinary industry.  At the heart of Antech is our love for pets. Today Antech is driving the future of pet health as part of Mars Veterinary Health, a family-owned company focused on veterinary care.

 

Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom.

 

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets.

Responsibilities

Our Technical Support reports directly to Technical Support Supervisor. Provide client and technical support for veterinarian clinic customers who utilize Telemedicine services. Identify, troubleshoot and resolve connectivity problems encountered when transferring images from the client system to AIS proprietary systems

  • Provide professional and quality client service and data transfer expertise.
  • Responsible for customer software configuration for new clients.
  • Identify, troubleshoot and resolve connectivity problems that may cause image transfer interruptions including high level troubleshooting of all brands of DR, CR, CT, MRI, and ultrasound software.
  • Assist with final testing to ensure the solution is working before the support call is ended.
  • Complete software configuration for servers, acquisitions, and review work stations.
  • Use established systems to monitor progress, track problem resolution, identify patterns of failure, and communicate unresolved problems to management.
  • Prioritize and complete work on schedule to meet client expectations. Answers questions and assists others on team and in other areas as needed. 
  • May manage escalated issues with other internal/external groups to ensure resolution.
  • Works with vendors to resolve connectivity issues, research and test possible solutions, and implement solutions.
  • Assist AIS clients in improving image quality.
  • May be asked to participate in enterprise initiatives, special projects, and other duties as assigned.

We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization.  Every employee has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards.  Antech Diagnostics has several processes in place to communicate with leadership and expects that employees will have a commitment to integrity and uncompromising values. 

Qualifications

Candidates should  have  the following  experience:

 

  •  High School Diploma required, associates in computer related preferred and or Veterinary Technician.
  • Typically 2 year’s computer service experience helpful.
  • High quality interpersonal skills, with experience working with clients and maintaining good client relationships.
  • Computer-oriented aptitude required.
  • Identify, analyze and troubleshoot a wide range of complex technical computer and connectivity related problems effectively.
  • Deliver client support over the phone in a professional manner
  • Learn and apply new technical knowledge quickly
  • Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
  • Attention to detail, organized with ability to multi-task.
  • Ability to work independently with minimal supervision and as part of a team.
  • Demonstrate sensitivity and respect for urgent matters.
  • Listen and communicate information to a wide variety of clients at all levels of skill.
  • Proven ability to identify, follow through, follow up, and resolve issues.

 

 

Antech Diagnostics provides sophisticated testing and consulting services used by veterinarians in the detection, diagnosis, evaluation, monitoring, treatment, and prevention of diseases and other conditions affecting animals.

 

We are a rapidly growing, stable company with excellent advancement opportunity. Medical, dental and vision benefits, plus 401(k) plan and employee pet health benefits available, too!

 

If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you!

 

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.