Antech Diagnostics

Service Administrator

ID 2021-4383

Overview

The Service RMA Admintrator will be expected to work closely with Engineering Support, Customer Service, and Accounting to define, refine and manage the internal RMA Process adn provide administative support.

  • Monitors the RMA process for Veterinary medical equipment.
  • Maintain records of RMA’s in process.
  • Assist other staff members responsible for RMA process flow in overcoming issues that may impede or delay equipment from being repaired or returned to the customer.
  • Reports information regarding loaner equipment inventory to Service Coordinator.
  • Ability to effectively communicate, document, and validate RMA metrics across departments.
  • Responsible for Loaner pool Assignments, Availability and Maintenance.
  • Responsible for monitoring and reporting red zone items received.
  • Assist Production Administrator with RMA Aging reports and RMA Inspections.
  • Provides adminitrative support to the production and service team.

Responsibilities

  • Strong teamwork capabilities including the ability to effectively work with leadership, peers and other internal individuals by making sure customer equipment is following the defined process in a timely manner.
  • Strong knowledge of RMA best practices and methodologies.
  • Strong written and oral communication skills.
  • Must work well independently and work in a matrix based organization with minimal supervision.
  • Must be able to handle multiple projects and be able to adapt to changes in priority.
  • Thorough knowledge of CRM and Accounting processes and procedures that pertain to RMA.
  • Minimum 3 years of RMA experience.

Qualifications

Education Requirements

  • Associates Degree in any relatable field highly desirable.

Physical Requirements

  • Extensive typing & data entry (90%).
  • Occasional lifting up to 5lbs. Pushing/pulling up 10lbs.
  • Predominately sitting (90%).
  • Communication on phone and computer (90%)

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