Antech Diagnostics

Clinical Education Specialist

ID 2021-4578

Overview

Provide post sale customer education to Antech Sound Imaging Ultrasound customers, including applications training and veterinary scanning techniques to ensure successful use of ultrasound products.  Attend industry wet labs, tradeshows and complete product demonstrations with Equipment Specialists.  Role of Clinical Education Specialist is to increase customer satisfaction, retention and contribute to business unit growth.  

Responsibilities

  • Schedule ultrasound applications training process with customer
  • Design onsite apps training specific to customer needs
  • Deliver comprehensive applications training for Ultrasound products offered by Sound
  • Drive communication with Equipment Specialist pre and post training
  • Connect ultrasound equipment to customers PACS, HIS and Telemedicine services
  • Customize Ultrasound products to suit customer needs (presets, annotations, measurements)
  • Instruct on basic ultrasound physics and scanning techniques (probe handling, scanning planes, image orientation)
  • Instruct on veterinary imaging techniques for completing an abdominal and cardiac ultrasound exam
  • Discuss uses for ultrasound in patient evaluation and treatment plan
  • Instruct on basic measurements necessary for obtaining diagnostic information 
  • Optimize Ultrasound products to suit student needs in lab environment
  • Set up for and clean up following labs
  • Handle laboratory animals (walking, feeding, transporting)
  • Ongoing educational feedback, as need on advanced system uses
  • Manage required reports, expenses, travel arrangements, and clerical reporting of tasks
  • Perform other duties as assigned

Qualifications

Work Experience Requirements

  • Ability to provide clear instructions in an educational format; written and didactic.
  • Must possess good interpersonal skills with a customer service-oriented attitude
  • Intermediate computer skills required, including but not limited to
  • Knowledge of basic computer networks and components required
  • Knowledge of all Microsoft office applications required
  • Knowledge of Medical image/video formats and storage methods
  • Must have strong planning & organizational skills with good attention to detail
  • Ability to handle many tasks at once including heavy phone and email volume
  • Knowledge of veterinary anatomy and ultrasound uses in patient treatment and evaluation
  • Knowledge of ultrasound physics and ability to explain
  • Ability to follow through and resolve issues
  • Ability to work independently with minimal supervision
  • Previous veterinary medicine background preferred
  • Prior customer service, ultrasound applications, teaching/education experiences a plus

Education Requirements

  • RDMS/RVT/RDCS, LVT, and/or DVM licensure strongly encouraged
  • BS/BA degree in related field or equivalent experience

Physical Requirements

  • Extensive travel (90%)
  • Occasional lifting up to 55bs., and pushing/pulling up 26 lbs
  • Non office work environment at clinical settings, must not be allergic to pets or have concerns with animals

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