Antech Diagnostics

Commercial Operations Director

ID 2021-4594

Overview

 

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For more than 30 years, Antech Diagnostics has been the hallmark of the veterinary industry.  At the heart of Antech is our love for pets. Today Antech is driving the future of pet health as part of Mars Veterinary Health, a family-owned company focused on veterinary care.

 

Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom.

 

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets.

Responsibilities

At the heart of Antech is a love for pets. We combine innovative technologies backed by scientific rigor with data-driven insights and consultative moments to help veterinarians and their teams improve the health and well-being of the pets we love.  We are currently looking for  a Commercial Operations Director. This postion  will serve as an operations leader and commercial partner, addressing the evolving needs of a quickly growing organization and commercial function. This role is responsible for driving commercial operations, processes, and Salesforce best practices at Antech, ensuring processes are as automated as possible, operations remove administrative burden where possible, the contract infrastructure is a center of excellence, data is of the highest quality, and the customer is central to everything. This role will also be responsible for using data to identify growth opportunities, new product targets, and areas for operational improvement. The ideal candidate will be able to work directly with field sellers to ensure they are trained on sales operations processes, data quality expectations, processes including contracting and renewals. In the short term, the administrator will help launch Salesforce to the organization by engaging with business stakeholders at all levels to understand their needs and challenges, document or update functional requirements and specifications, and implement the necessary changes in Salesforce by utilizing the most suitable solutions (either within Salesforce or in collaboration with third party vendors or systems). Longer term, the Commercial Operations Director will play a key role in driving best-in-class marketing and sales operations at Antech.

 

  • Commercial Processes: Own marketing and sales processes (development, on-going improvement, etc). Serve as an escalation point for the resolution of a process and/or system issue.
  • Contracts: Ensure the contract infrastructure is a center of excellence within Antech’s commercial operation through improvement of customer-level detail, i.e. who is in a contract, for how long and how much, for every customer. Identify and protect loyal customers who are at-risk, while employing creative tools to aggressively pursue vulnerable competitive accounts and break the competitive contract lock.
  • Salesforce: Influence CRM and sales technology strategy to scale ahead of the business’ needs; ensuring that the strategy takes into account the full sales and marketing funnel. Develop and implement policies and procedures to ensure data integrity and cleanliness of the CRM with marketing, sales, product and business systems teams.
  • KPIs and Metrics: Develop key performance metrics and dashboards that help the sales organization focus on performance drivers. Use metrics to support targeting for new product launches, effectiveness, and areas to improve.
  • Sales plans: Work with accounting, finance, and sales leadership to aid with sales incentive compensation plans, particularly for new products, bundles, and programs.
  • Operations optimization: Partner with stakeholders to understand business goals, metrics, processes, and requirements to identify system changes that will increase overall efficiency and improve the user experience. Proactively identify gaps in the existing infrastructure and development process, to drive process and Salesforce efficiency. Work with IT, Salesforce Admin, etc., to implement. Update processes and train sales as needed.
  • Data analysis and dashboard creation: Manage the evaluation and interpretation of data; identify trends that signal new opportunities or challenges and dangers; converts data trends into actionable sales processes and tactics. Compile information needed for pipeline reviews, sales and revenue forecasting, renewal planning, and customer reviews, and sales coverage planning.
  • Sales training: Collaborate across organization to build implementation and training plans and end-user materials to drive adoption of system changes and enhancements.
  • Tech stack: Partner with technical delivery teams to effectively deliver solutions to production – QA, UAT, Release Management & production support while managing scope, schedule & cost considerations. Prepare & maintain technical design specifications, system flow diagrams, performance reporting & other system documentation. These tools must accelerate and scale the sales process by automating administrivia and prompting actionable next steps.

Qualifications

The Ideal candidate will have the following experience :

 

  • Bachelor’s degree or equivalent experience.
  • com Administrator Certification preferred or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
  • 7+ yeas in a commercial function (sales, marketing, operations, etc.)
  • Health care background preferred (veterinary or human healthcare, pharmaceutical, etc.)
  • Data analysis – Demonstrates ability to run basic analysis on data sets and interpret the data into insights.
  • Extensive first-hand experience with progressive sales automation systems and demonstrated ability to improve sales productivity.
  • Demonstrated ability to define, refine and implement sales processes, procedures, and policies.
  • Salesforce skills – Has experience developing SF dashboards, managing SF data, and updating technical requirements.
  • Problem solving skills – Demonstrates a strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult problems. Translates problems into practical solutions.
  • Ability to multi-task – Manages multiple tasks at one time; quickly shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
  • Communication skills – Reads, writes, and speaks fluent English, using appropriate grammar, style, and vocabulary. Correctly, spells commonly used English words and job specific terms.   Demonstrates exceptionally strong written and verbal communication skills.

 

 

 

Antech Diagnostics provides sophisticated testing and consulting services used by veterinarians in the detection, diagnosis, evaluation, monitoring, treatment, and prevention of diseases and other conditions affecting animals.

 

We are a rapidly growing, stable company with excellent advancement opportunity. Medical, dental and vision benefits, plus 401(k) plan and employee pet health benefits available, too!

 

If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you!

 

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