The Customer Support Engineer, I is responsible for remote troubleshooting of digital radiography hardware, and related software for Sound’s veterinary customers. This individual has a general understanding of DR, CR, Ultrasound and laser funcationality. This individual possesses strong troubleshooting skills, can vet knowns and unknowns by asking simple to complex questions, and is calculated and methodical when problem solving. This position requires logical and careful dissection of problem descriptions and can walk customers through troubleshooting steps while connected remotely or blind (not connected). In addition, this individual functions well in a fast paced environment with good case management and call management skills.
Work Expereince Requirements