Antech Diagnostics

Field Applications Coordinator

ID 2021-4998

Overview

The Field Applications Coordinator is responsible for improving customer readiness by supporting the customer in preparing and assisting with construction readiness and state regulations by working closely with the field applications team and the Quality and Regulatory Manager.

Responsibilities

  • Responsible for achieving on-time installations with a focus on construction and state regulations
  • Collaborate with and advice sales associates on construction needs and state regulations
  • Facilitate a smooth transition from sales to install for customers under construction
  • Manage the communication between Sound, the customer, and 3rd party contractors, ensuring sites under construction are ready for install
  • Problem solve as needed to support installation team and customer issues at your discretion
  • Responsible for maintaining high customer satisfaction ratings utilizing independent decision making
  • Maintain State Regulations information for DR and other products
  • Problem solve as needed to support installation team and customer issues at your discretion
  • Perform other assignments as directed by manager in support of the operation.
  • Independent decision making to ensure high level of customer experience during installation

Qualifications

Work Experience Requirements

  • 2+ years relevant administrative experience.
  • Manage multiple work demands simultaneously.
  • Strong written and oral communication skills.
  • Must work well independently with minimal direction.
  • Must be able to handle multiple projects and be able to adapt to changes in priority.
  • Ability to effectively work across multiple departments and levels.
  • Strong organizational skills, detail orientated and flexible.
  • Must possess excellent internal and external customer service and communication skills.
  • Proven ability to handle a high volume of work and managing dynamic deadline requirements.
  • Ability to work independently and as a team player.

Education Requirements

  • Bachelor or an associates degree in technical field prefeed

Physical Requirements

  • Extensive phone work, typing & data entry
  • Predominately sitting
  • Occasional lifting up to 50 lbs, and pushing/pulling up 55lbs.
  • Occasional travel

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