The core responsibility of the Product Manager is to work cross-functionally with the external OEM team, as well as the internal Sound team, to optimize the product flow and commercial efficiency of the Emerging Technology business unit.

• Manage product evaluations, validations, updates and placement strategy in conjunction with sales and marketing stakeholders
• Drive marketing initiatives for Emerging Tech go-to-market and ongoing commercial activities, managing resources and services to achieve goals and objectives as defined by Commercial team leadership
• Monitor and identify opportunities to enhance the customer experience. Implement efficiencies to assure continuous improvements in the customer experience
• Communicate time lines provided by OEM for new product releases, updates, upgrade plans to sales, marketing and applications
• Collect and distribute commercial and product data, ensure ERP / CRM data reflects timely adjustments. Execute the transition of legacy inventory in a timely and cost effective manner. Assist leadership as requested in review of annual pricing adjustments and ensure that ERP is accurate
• Proactively engage cross-functional groups to coordinate work and resolve issues as needed
• Develop and implement process improvements based on evaluation of existing procedures and business needs. Utilize data, metrics and system tools to ensure efficiency and to optimize customer experience.
• Work with Sound customer service team for issues relating to customers and equipment satisfaction.
• Create database of product matrix and FAQs for customer service and commercial team
• Implement and maintain a product registration process with installation team, CRM coordinator and manufacturer to 100% real-time accuracy.
• Create material and lead training sessions, product documentation and training materials for sales, CS and support staff prior to release of product.
• Facilitate and maintain Image Database for E.Tech products. Coordinate with install and field team to ensure updated & quality images are available for use in demonstrations trade shows and marketing material
• Lead collaborator for Sound business analytic platforms to include but not limited to MS Dynamics, Salesforce, 4Dx, HubSpot, and DOMO
• Daily and/or regular formal collaboration with fellow product leaders and appropriate stakeholders
• Manage and ensure that Emerging Tech products are validated and in compliance with any regulatory requirements and processes prior to final product release and that annual updates occur for compliance continuity

• Minimum of 3 years of prior imaging, marketing or product management experience. (5 years and Veterinary experience preferred)
• Demonstrated organizational skills and high commitment to timely follow-up and issue resolution
• Proficient in: MS Office/ CRM/ ERP
• Strong written and verbal communication skills with timely follow up and response times
• High-level ability to multi-task, make calculated & timely decisions and meet fluid business objectives.
• Responsive and professional when dealing with complex and / or sensitive customer issues.
• Considerate of the company objectives and reasonable expectations of the customer in drafting resolution decisions.

Education Requirements

• Bachelors Degree or equivalent work experience
• Advance Degree Preferred
• Professional Emerging Technology related credentials are current, RT or equivalent clinical experience

Physical Requirements

• Ability to work in a flexible environment with demanding schedules. Travel approximately 25%