The Point of Care Technical Support Engineer is responsible for remote troubleshooting of Digital Cytology hardware and software for Antech Imaging veterinary customers. This individual will serve as the subject matter expert for Digital Cytology and other Point of Care products. This individual possesses strong troubleshooting skills to determine root cause instrument issues by asking simple to complex questions. Incumbent is calculated and methodical when problem solving. This position requires logical and careful dissection of problem descriptions and can walk customers through troubleshooting steps while connected remotely or blind (not connected). In addition, this individual functions well in a fast paced environment with good case management and call management skills.